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USU Smart Link to Trakdesk
migration service

Extremely easy , no special knowledge or coding required. A complete USU Smart Link to Trakdesk data migration tool.

More details
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and enjoy the magic happening.
Data completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool accessible as it can possibly be.

Link the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is key which is why we developed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in Trakdesk.

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Maintained connection between object and people

When migrating your records from USU Smart Link to Trakdesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Register and go to our migration service.

  • Pick and link your USU Smart Link service desk with HDM.

  • Grant the right to access your Trakdesk account.

  • Explain your needs

    Let us know what components of your migration you would like to fine-tune

  • Get your requirements estimated

    We'll investigate your application and send you with a price range and a scope of work.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Trakdesk import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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