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USU Smart Link to Track-It!
migration service

Smooth , no special know how or coding required. A complete USU Smart Link to Track-It! data migration instrument.

More details
No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket has lost essential customer service details.
Easy procedure

You don’t have to bother about scripting or constantly control each record transferred.

Just attach both platforms, choose what you want to migrate and let the system deal with the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the general experience.


Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in Track-It!.

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Retained relation between object and people

When migrating your data from USU Smart Link to Track-It! we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from USU Smart Link to Track-It!.

  • Fill out the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect Track-It!

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Track-It! all data

    Once everything's tested, find a quiet time with the least load on the support department and begin migrating from USU Smart Link to Track-It!.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Track-It! import

Our staff would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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