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USU Smart Link to Ticksy
migration service

Smooth , no special know how or programming required. A complete USU Smart Link to Ticksy data migration tool.

More details
No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool simple to use as it can possibly be.

Attach the platforms, pick records, click ok, and the migration is ready!

Data maintenance

Your customer info migrates complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can see your passwords or records.

You may be certain with HDM no data breaches are possible.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select the data arrangement, when it goes, and how.

Our tech engineers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to propose the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right destinations in Ticksy.

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When migrating your data from USU Smart Link to Ticksy we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and link your USU Smart Link support desk with HDM.

  • Grant the right to access your Ticksy account.

  • Explain your business needs

    Let us understand precisely what parts of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall research your case and get back to you with a the overall cost and a scope of tasks.

  • Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Ticksy import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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