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USU Smart Link to TicketLab
migration service

Smooth , no special expertise or coding required. A complete USU Smart Link to TicketLab data migration software.

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No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer service information.
Simple and easy procedure

No need to worry about scripting or continuously watch each piece of info moved.

Just link your source and target, tick what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your credentials or records.

You may be certain with HDM no hacker attacks are possible.

You’re in charge

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to offer the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in TicketLab.

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Sustained relation between object and people

When migrating your data from USU Smart Link to TicketLab we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration tool.

  • Opt and connect your USU Smart Link service desk with HDM.

  • Connect TicketLab

    Grant the right to access your TicketLab account.

  • Explain your needs

    Let us understand precisely what components of your migration you need to adjust

  • Get your preferences estimated

    We shall analyze your application and send you with a cost and a scope of tasks.

  • Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your TicketLab import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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