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USU Smart Link to SpiceCSM
migration service

Extremely easy , no special expertise or programming required. A complete USU Smart Link to SpiceCSM data migration software.

More details
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on what data you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and enjoy the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer support details.
Simple and easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just link both platforms, tick what you need to take to a new database and let the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we created a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of clicks it will be possible to select what goes where, when it goes, and how.

Our tech engineers considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right destinations in SpiceCSM.

Next

When migrating your records from USU Smart Link to SpiceCSM we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign up and go to our migration software.

  • Select and link your USU Smart Link support desk with HDM.

  • Connect SpiceCSM

    Grant the right to access your SpiceCSM account.

  • Clarify your requirements

    Let us understand precisely what parts of your migration you need to fine-tune

  • Get your preferences estimated

    We'll investigate your application and send you with a price and a scope of work.

  • Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SpiceCSM import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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