USU Smart Link to SmarterTrack
migration service

Extremely easy , no special knowledge or programming required. A complete USU Smart Link to SmarterTrack data migration instrument.

More details
Secure and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in SmarterTrack.

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Maintained relation between object and people

When migrating your records from USU Smart Link to SmarterTrack we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Get ready

    Register and go to our migration software.

  • Pick and link your USU Smart Link service desk with HDM.

  • Connect SmarterTrack

    Grant access to your SmarterTrack account.

  • Explain your requirements

    Let us know exactly what components of your migration you wish to tweak

  • Have your preferences estimated

    We will research your case and get back to you with a cost and a scope of work.

  • Transfer all your customer service records in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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