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USU Smart Link to SmarterTrack
migration service

Extremely easy , no special knowledge or programming required. A complete USU Smart Link to SmarterTrack data migration instrument.

More details
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and enjoy the wonders happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing critical customer support information.
Effortless procedure

You don’t have to bother about coding or constantly control each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and allow the Migration Wizard do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we created a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in control

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to select what goes where, when it goes, and in what order.

Our tech engineers considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in SmarterTrack.

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Maintained relation between object and people

When migrating your records from USU Smart Link to SmarterTrack we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from USU Smart Link to SmarterTrack.

  • Complete the form with required credentials to allow our data migration tool to fetch data from your current help desk.

  • Connect SmarterTrack

    Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from USU Smart Link to SmarterTrack.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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