USU Smart Link to SolarWinds Service Desk (Samanage)
migration service
Effortless , no special expertise or coding required. A complete USU Smart Link to SolarWinds Service Desk (Samanage) data migration tool.
USU Smart Link to SolarWinds Service Desk (Samanage)
Your best tool for USU Smart Link to SolarWinds Service Desk (Samanage) data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and tool development processes. Just choose what data you need to migrate and start the transition immediately.Simple migration
No tech knowledge or skill needed. Just select what data will go to the new system and enjoy the miracle happening.Record completion
Move your help desk data in full to ensure that no ticket is missing vital customer service details.Automated migration
Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as possible.
Attach the platforms, select records, click ok, and the migration is ready!
Data dependency
Your information comes complete and we mean it.
Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.
Data protected
Your information is behind impenetrable walls. Not even all our team members have see your credentials or records.
You may be certain with HDM no data breaches are possible.
You’re in charge
Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a migration service provider, we aim to propose the best possible migration tool. However, our priority is customer service.
Proven by our many five-star user reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to switch from USU Smart Link to SolarWinds Service Desk (Samanage)
Strong privacy of your data
The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in SolarWinds Service Desk (Samanage).Next
Retained connection between object and people
When migrating your data from USU Smart Link to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from USU Smart Link to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from USU Smart Link to SolarWinds Service Desk (Samanage) work
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Prepare
Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from USU Smart Link to SolarWinds Service Desk (Samanage).
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Connect USU Smart Link
Fill in the form with requested credentials to allow our data migration tool to fetch information from your current help desk.
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Connect SolarWinds Service Desk (Samanage)
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs
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Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) all data
Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from USU Smart Link to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your SolarWinds Service Desk (Samanage) import
Our staff would be more than happy to run a customized migration in case you have particular needs.
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