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USU Smart Link to Re:Desk
migration service

Trouble-free , no special expertise or coding required. A complete USU Smart Link to Re:Desk data migration software.

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There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and enjoy the magic happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing critical customer support details.
Easy process

No need to worry about coding or continuously control each record moved.

Just link your source and target, tick what you want to migrate and let the tool deal with the rest for you.

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees can see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we strive to deliver the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Re:Desk.

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Sustained association between object and people

When migrating your records from USU Smart Link to Re:Desk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your USU Smart Link support desk with HDM.

  • Grant access to your Re:Desk account.

  • Detail your needs

    Let us understand precisely what parts of your migration you need to tweak

  • Get your needs estimated

    We will analyze your application and get back to you with a price and a scope of tasks.

  • Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Re:Desk import

Our team would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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