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USU Smart Link to Podium
migration service

Trouble-free , no special expertise or programming required. A complete USU Smart Link to Podium data migration tool.

More details
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and see the magic happening.
Data completion
Migrate your help desk info in full to make sure that no ticket is missing essential customer support information.
Effortless procedure

No need to worry about scripting or constantly watch each record transferred.

Just link your source and target, tick what you need to take to a new database and allow the system deal with the rest for you.

Data dependency

Your customer data comes unite , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our staff members can access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Simple & effective

In only a couple of buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in Podium.

Next

When migrating your records from USU Smart Link to Podium we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and link your USU Smart Link service desk with HDM.

  • Grant the right to access your Podium account.

  • Express your needs

    Let us understand precisely what aspects of your migration you need to adjust

  • Have your requirements estimated

    We will investigate your case and send you with a cost and a scope of work.

  • Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Podium import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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