USU Smart Link to Pega Customer Service
migration service
Effortless , no special know how or programming required. A complete USU Smart Link to Pega Customer Service data migration tool.
USU Smart Link to Pega Customer Service
Your best tool for USU Smart Link to Pega Customer Service data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Avoid complex data audit and tool development processes. Just pick the records you need to transfer and start the transition immediately.Easy transition process
No specific expertise required. Just select what data will go to the new solution and see the wonders happening.Record structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing critical customer support information.Automated migration
Worried that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool is as easy to use as possible.
Connect the platforms, pick records, click ok, and the migration is ready!
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.
You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you left it.
Data safety is priority
You data is everything which is why we created a system that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.
Data mapping
Select data that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from producing great customer support services, we always aim to develop our customer service.
As a company, we want you to enjoy best possible service, which is why we are always making great strides to enhance the core experience.
Reasons to use Help Desk Migration to migrate data from USU Smart Link to Pega Customer Service
Strong safety of your records
The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Pega Customer Service.Next
Sustained link between object and people
When migrating your data from USU Smart Link to Pega Customer Service we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from USU Smart Link to Pega Customer Service
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from USU Smart Link to Pega Customer Service work
Prepare
Sign-up and go to our migration software.
Link USU Smart Link
Select and link your USU Smart Link service desk with HDM.
Connect Pega Customer Service
Grant access to your Pega Customer Service account.
Express your requirements
Let us understand precisely what components of your migration you would like to modify
Have your preferences estimated
We'll analyze your case and get back to you with a price range and a scope of work.
Migrate from USU Smart Link to Pega Customer Service everything
Transfer all your customer service information in a single push.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet a professional perform your Pega Customer Service import
Our staff would be more than happy to perform a custom migration in case you have special requirements.
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