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USU Smart Link to Outlook
migration service

Smooth , no special know how or programming required. A complete USU Smart Link to Outlook data migration instrument.

More details
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just choose customer info you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new system and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing critical customer support details.
Automated migration

Scared that you’ll have to use special skills to move your customer service data? Worry not as we ensured that our tool interface accessible as possible.

Connect the platforms, choose records, click ok, and you’re done!

Data maintenance

Your customer info comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees can see your passwords or other information.

You may rest assured that with HDM no hacker attacks are possible.

You’re in charge

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to pick the data arrangement, when it starts, and how.

Our software considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in Outlook.

Next

When migrating your data from USU Smart Link to Outlook we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from USU Smart Link to Outlook.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Outlook

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Outlook everything

    When everything's tested, choose a quiet time with the minimal load on the support department and begin migrating from USU Smart Link to Outlook.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Outlook import

Our staff would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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