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USU Smart Link to KronoDesk
migration service

Effortless , no special expertise or programming required. A complete USU Smart Link to KronoDesk data migration software.

More details
No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose customer info you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and observe the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer support information.
Automated migration

Worried that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Connect the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is key which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.


Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in KronoDesk.

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Maintained connection between object and people

When migrating your data from USU Smart Link to KronoDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration software.

  • Pick and link your USU Smart Link service desk with HDM.

  • Give the right to access your KronoDesk account.

  • Describe your requirements

    Let us know what components of your migration you need to modify

  • Get your preferences estimated

    We shall research your case and get back to you with a price range and a scope of work.

  • Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your KronoDesk import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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