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USU Smart Link to Keeping.com
migration service

Smooth , no special expertise or coding required. A complete USU Smart Link to Keeping.com data migration instrument.

More details
No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose customer info you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost essential customer support details.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface accessible as possible.

Link the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we created a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it is possible to pick what goes where, when it starts, and how.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right destinations in Keeping.com.

Next

When migrating your data from USU Smart Link to Keeping.com we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Register and go to our migration service.

  • Pick and link your USU Smart Link support desk with HDM.

  • Connect Keeping.com

    Give the right to access your Keeping.com account.

  • Express your needs

    Let us know what components of your migration you want to tweak

  • Have your preferences estimated

    We'll analyze your application and get back to you with a total price and a scope of work.

  • Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Keeping.com import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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