USU Smart Link to Kayako
migration service Help Desk Migration partner of Kayako

Smooth , no special knowledge or coding required. A complete USU Smart Link to Kayako data migration instrument.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've tackled all key peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Strong security of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in Kayako.

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Maintained relation between object and people

When migrating your data from USU Smart Link to Kayako we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from USU Smart Link to Kayako.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect Kayako

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's tested out, choose a quiet time with the least load on the support staff and start migrating from USU Smart Link to Kayako.


Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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Help Desk Migration service


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