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USU Smart Link to Kayako Classic
migration service

Extremely easy , no special expertise or coding required. A complete USU Smart Link to Kayako Classic data migration tool.

More details
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose the records you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new system and see the miracle happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support information.
Automated tool

Afraid that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the platforms, select data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in control

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to choose what goes where, when it starts, and in what order.

Our developers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Kayako Classic.

Next

Sustained connection between object and people

When migrating your records from USU Smart Link to Kayako Classic we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from USU Smart Link to Kayako Classic.

  • Fill in the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Connect Kayako Classic

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's tested, choose a quiet time with the least load on the support department and begin migrating from USU Smart Link to Kayako Classic.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Kayako Classic import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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