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USU Smart Link to Kapdesk
migration service

Smooth , no special skill set or coding required. A complete USU Smart Link to Kapdesk data migration tool.

More details
No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about coding or continuously control each record transferred.

Just link both platforms, tick what you want to migrate and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Castle gates

Strong security of your records

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Kapdesk.

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Maintained association between object and people

When migrating your data from USU Smart Link to Kapdesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration tool.

  • Choose and connect your USU Smart Link support desk with HDM.

  • Connect Kapdesk

    Give access to your Kapdesk account.

  • Describe your business needs

    Let us understand precisely what elements of your migration you want to tweak

  • Have your requirements estimated

    We will investigate your application and get back to you with a price and a scope of work.

  • Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kapdesk import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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