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USU Smart Link to Inmoment Customer Experience (CX)
migration service

Effortless , no special expertise or coding required. A complete USU Smart Link to Inmoment Customer Experience (CX) data migration software.

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No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose the records you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and see the wonders happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer service information.
Effortless procedure

No need to worry about coding or continuously watch each piece of info moved.

Just attach your source and target, tick what you want to migrate and allow the Migration Wizard deal with the rest for you.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Inmoment Customer Experience (CX).

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Sustained connection between object and people

When migrating your data from USU Smart Link to Inmoment Customer Experience (CX) we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign up and go to our migration service.

  • Pick and connect your USU Smart Link service desk with HDM.

  • Give access to your Inmoment Customer Experience (CX) account.

  • Describe your needs

    Let us know what components of your migration you want to fine-tune

  • Have your needs estimated

    We shall research your application and send you with a total price and a scope of tasks.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Inmoment Customer Experience (CX) import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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