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USU Smart Link to Help Sumo
migration service

Trouble-free , no special skill set or coding required. A complete USU Smart Link to Help Sumo data migration software.

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There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the wonders happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Attach the help desks, choose records, click ok, and the migration is ready!

Data maintenance

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members can access to your passwords or other information.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Help Sumo.

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Sustained connectivity between object and people

When migrating your records from USU Smart Link to Help Sumo we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign up and go to our migration tool.

  • Choose and link your USU Smart Link service desk with HDM.

  • Give access to your Help Sumo account.

  • Outline your business needs

    Let us know what parts of your migration you would like to modify

  • Have your requirements estimated

    We'll investigate your application and get back to you with a price and a scope of tasks.

  • Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Help Sumo import

Our team would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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