USU Smart Link to Groove
migration service Help Desk Migration partner of Groove

Trouble-free , no special knowledge or coding required. A complete USU Smart Link to Groove data migration instrument.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've considered all key peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of information

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Groove.

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Retained relation between object and people

When migrating your records from USU Smart Link to Groove we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Get ready

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from USU Smart Link to Groove.

  • Fill in the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    When everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from USU Smart Link to Groove.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Groove import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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Help Desk Migration service


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