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USU Smart Link to FuseDesk
migration service

Smooth , no special know how or programming required. A complete USU Smart Link to FuseDesk data migration tool.

More details
No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on customer info you need to move and set off with the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and observe the magic happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost essential customer service details.
Easy process

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach your source and target, pick what you need to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your customer info migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or other information.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in FuseDesk.

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Maintained connectivity between object and people

When migrating your data from USU Smart Link to FuseDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from USU Smart Link to FuseDesk.

  • Fill out the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to FuseDesk all data

    When everything's validated, determine a quiet time with the minimal load on the support department and start migrating from USU Smart Link to FuseDesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FuseDesk import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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