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USU Smart Link to FocalScope
migration service

Smooth , no special skill set or coding required. A complete USU Smart Link to FocalScope data migration instrument.

More details
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose the records you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new system and see the miracle happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing critical customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Attach the help desks, choose records, click ok, and the migration is ready!

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our employees have see your credentials or other information.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to deliver the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in FocalScope.

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Retained connection between object and people

When migrating your data from USU Smart Link to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign up and go to our migration tool.

  • Select and connect your USU Smart Link support desk with HDM.

  • Connect FocalScope

    Give access to your FocalScope account.

  • Explain your business needs

    Let us know what parts of your migration you would like to fine-tune

  • Get your needs estimated

    We will investigate your case and get back to you with a price and a scope of tasks.

  • Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FocalScope import

Our staff would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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