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USU Smart Link to Faveo Helpdesk
migration service

Smooth , no special knowledge or programming required. A complete USU Smart Link to Faveo Helpdesk data migration instrument.

More details
No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply choose customer info you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and observe the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool simple to use as possible.

Attach the platforms, select records, click ok, and you’re done!

Data dependency

Your customer info comes unite and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in Faveo Helpdesk.

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Retained connection between object and people

When migrating your data from USU Smart Link to Faveo Helpdesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration software.

  • Opt and connect your USU Smart Link support desk with HDM.

  • Grant the right to access your Faveo Helpdesk account.

  • Express your business needs

    Let us understand precisely what components of your migration you would like to tweak

  • Get your needs estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Faveo Helpdesk import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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