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USU Smart Link to DevOps board
migration service

Trouble-free , no special expertise or coding required. A complete USU Smart Link to DevOps board data migration tool.

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There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose customer info you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new system and observe the wonders happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost essential customer service details.
Automated tool

Worried that you’ll need advanced skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Attach the platforms, choose data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

You data is key which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the core experience.


Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in DevOps board.

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Sustained association between object and people

When migrating your records from USU Smart Link to DevOps board we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign-up and go to our migration tool.

  • Select and connect your USU Smart Link support desk with HDM.

  • Connect DevOps board

    Grant access to your DevOps board account.

  • Express your business needs

    Let us know what components of your migration you wish to fine-tune

  • Get your preferences estimated

    We shall analyze your case and send you with a total price and a scope of work.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your DevOps board import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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