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USU Smart Link to ConnectWise
migration service

Trouble-free , no special knowledge or coding required. A complete USU Smart Link to ConnectWise data migration instrument.

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There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose the records you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and see the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer support details.
Simple and easy procedure

No need to worry about scripting or continuously control each record transferred.

Just link your source and target, choose what you need to take to a new database and allow the tool do the rest for you.

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or records.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we work to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in ConnectWise.

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Maintained relation between object and people

When migrating your records from USU Smart Link to ConnectWise we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from USU Smart Link to ConnectWise.

  • Fill out the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect ConnectWise

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise everything

    Once everything's tested, find a quiet time with the minimal load on the support team and begin migrating from USU Smart Link to ConnectWise.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ConnectWise import

Our team would be more than happy to run a personalized migration in case you have specific needs.
Get a price estimation

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