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USU Smart Link to Clarabridge CX Suite
migration service

Trouble-free , no special know how or programming required. A complete USU Smart Link to Clarabridge CX Suite data migration instrument.

More details
There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick customer info you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and observe the magic happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost vital customer support details.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Link the platforms, choose data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we developed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Clarabridge CX Suite.

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Maintained association between object and people

When migrating your records from USU Smart Link to Clarabridge CX Suite we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Register and go to our migration wizard.

  • Opt and link your USU Smart Link support desk with HDM.

  • Grant access to your Clarabridge CX Suite account.

  • Explain your needs

    Let us know what components of your migration you wish to modify

  • Get your requirements estimated

    We shall investigate your application and send you with a total price and a scope of work.

  • Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.

Go through our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Continue
Option #1: fully automated process
Automated data migration
Contact us
According to the platforms you've selected, you can migrate:
Continue
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
Talk to an Expert

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Clarabridge CX Suite import

Our team would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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