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USU Smart Link to Casengo
migration service

Extremely easy , no special expertise or programming required. A complete USU Smart Link to Casengo data migration instrument.

More details
There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and enjoy the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer service details.
Easy process

You don’t have to bother about coding or constantly control each record transferred.

Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Simple & effective

In only a few buttons to press it is possible to select the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously making great strides to increase the core experience.


Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in Casengo.

Next

Sustained relation between object and people

When migrating your records from USU Smart Link to Casengo we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign up and go to our migration software.

  • Opt and connect your USU Smart Link support desk with HDM.

  • Grant the right to access your Casengo account.

  • Express your needs

    Let us know what components of your migration you want to fine-tune

  • Have your requirements estimated

    We will investigate your case and get back to you with a total price and a scope of work.

  • Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Casengo import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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