Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

USU Smart Link to CallTaker
migration service

Extremely easy , no special expertise or programming required. A complete USU Smart Link to CallTaker data migration software.

More details
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply choose what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target system and enjoy the miracle happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost critical customer service information.
Effortless process

You don’t have to bother about coding or constantly control each piece of info moved.

Just attach your source and target, pick what you need to migrate and allow the tool deal with the remainder.

Data dependency

Your customer data migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or records.

You can be certain with HDM no data breaches are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it is possible to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to deliver the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in CallTaker.

Next

Retained relation between object and people

When migrating your records from USU Smart Link to CallTaker we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Register and go to our migration wizard.

  • Choose and connect your USU Smart Link service desk with HDM.

  • Grant access to your CallTaker account.

  • Explain your requirements

    Let us understand precisely what components of your migration you would like to tweak

  • Get your needs estimated

    We will analyze your case and get back to you with a price range and a scope of tasks.

  • Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your CallTaker import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Book a Call
cancel
%s
— %s