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USU Smart Link to Artologik HelpDesk
migration service

Effortless , no special know how or coding required. A complete USU Smart Link to Artologik HelpDesk data migration tool.

More details
No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick customer info you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer support details.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool interface simple to use as possible.

Link the platforms, choose data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

You data is key which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in charge

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our tech engineers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the core experience.


Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Artologik HelpDesk.

Next

When migrating your data from USU Smart Link to Artologik HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign up and go to our migration tool.

  • Opt and link your USU Smart Link support desk with HDM.

  • Give the right to access your Artologik HelpDesk account.

  • Clarify your needs

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Get your requirements estimated

    We shall analyze your case and send you with a cost and a scope of tasks.

  • Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Artologik HelpDesk import

Our staff would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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