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USU Smart Link to Amazon Redshift
migration service

Effortless , no special expertise or coding required. A complete USU Smart Link to Amazon Redshift data migration instrument.

More details
No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and enjoy the miracle happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing essential customer service information.
Effortless procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just attach both platforms, pick what you need to migrate and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we designed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Simple & effective

In just a couple of clicks it is possible to select what goes where, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Amazon Redshift.

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Retained association between object and people

When migrating your data from USU Smart Link to Amazon Redshift we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration tool.

  • Select and connect your USU Smart Link service desk with HDM.

  • Connect Amazon Redshift

    Grant the right to access your Amazon Redshift account.

  • Outline your requirements

    Let us know what aspects of your migration you wish to fine-tune

  • Get your needs estimated

    We shall investigate your case and send you with a price range and a scope of work.

  • Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Amazon Redshift import

Our staff would be more than happy to run a personalized migration in case you have specific needs.
Get a price estimation

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