USU Smart Link to Alcea HelpDesk
migration service
Effortless , no special know how or programming required. A complete USU Smart Link to Alcea HelpDesk data migration instrument.
USU Smart Link to Alcea HelpDesk
Your best tool for USU Smart Link to Alcea HelpDesk data migration
No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Avoid complex data audit and script development processes. Just decide on customer info you need to migrate and start the transition right away.Simple transition process
No tech expertise required. Just pick what data will go to the new platform and observe the miracle happening.Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer support details.Automated migration
Afraid that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool accessible as possible.
Attach the help desks, select records, click ok, and you’re done!
Intact data links
Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.
You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you left it.
Data safety is priority
Information is everything which is why we developed a method that will keep your information safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.
Data mapping
Choose information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to select anything you might ever need.
Efficient out-of-the-box solution
In only a few clicks it will be possible to pick the data arrangement, when it goes, and how.
Our tech engineers took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.
Customer service first
Outside of producing great customer service, we always want to improve our customer service.
As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to enhance the core experience.
Reasons to use Help Desk Migration to migrate data from USU Smart Link to Alcea HelpDesk
Strong privacy of your data
The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in Alcea HelpDesk.Next
Retained link between object and people
When migrating your data from USU Smart Link to Alcea HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from USU Smart Link to Alcea HelpDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from USU Smart Link to Alcea HelpDesk work
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Prepare
Sign up and go to our migration wizard.
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Connect USU Smart Link
Select and link your USU Smart Link support desk with HDM.
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Link Alcea HelpDesk
Grant the right to access your Alcea HelpDesk account.
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Clarify your business needs
Let us understand precisely what components of your migration you would like to tweak
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Have your requirements estimated
We will investigate your application and get back to you with a total price and a scope of tasks.
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Migrate from USU Smart Link to Alcea HelpDesk everything
Transfer all your customer service records in a single push.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional perform your Alcea HelpDesk import
Our staff would be more than happy to perform a customized migration if you have particular demands.
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