Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

USU Smart Link to Adobe Experience Manager
migration service

Smooth , no special expertise or coding required. A complete USU Smart Link to Adobe Experience Manager data migration tool.

More details
No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on customer info you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost vital customer support details.
Automated migration

Worried that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Attach the platforms, select records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to enhance the core experience.


Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in Adobe Experience Manager.

Next

Maintained association between object and people

When migrating your data from USU Smart Link to Adobe Experience Manager we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration service.

  • Select and link your USU Smart Link support desk with HDM.

  • Connect Adobe Experience Manager

    Grant the right to access your Adobe Experience Manager account.

  • Outline your business needs

    Let us know exactly what components of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your case and get back to you with a price range and a scope of work.

  • Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Adobe Experience Manager import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

How Much Time Does Data Migration Take?

It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their…

Free vs Paid Data Migration Tool: should you go with Help Scout or HDM?

If you’re looking to import your data to Help Scout then you should already know that they offer a few free import solutions. At the…

Book a Call
cancel
%s
— %s