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UserVoice to USU Smart Link
migration service

Effortless , no special expertise or coding required. A complete UserVoice to USU Smart Link data migration tool.

More details
No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and enjoy the miracle happening.
Record completion
Move your help desk records in full to ensure that no ticket is missing critical customer service details.
Simple and easy process

No need to worry about scripting or constantly control each piece of info transferred.

Just attach both platforms, tick what you want to take to a new database and allow the system do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

You data is everything which is why we created a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the general experience.


Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in USU Smart Link.

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Retained relation between object and people

When migrating your data from UserVoice to USU Smart Link we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Register and go to our migration service.

  • Select and connect your UserVoice support desk with HDM.

  • Grant the right to access your USU Smart Link account.

  • Describe your requirements

    Let us know what components of your migration you need to modify

  • Have your preferences estimated

    We'll investigate your case and get back to you with a price range and a scope of work.

  • Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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