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UserVoice to SolarWinds Service Desk (Samanage)
migration service

Effortless , no special knowledge or coding required. A complete UserVoice to SolarWinds Service Desk (Samanage) data migration instrument.

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Your best tool for UserVoice to SolarWinds Service Desk (Samanage) data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply decide on what data you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer service information.
Easy process

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just link both platforms, choose what you need to take to a new database and let the system do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is key which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in charge

Manage your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to select the data arrangement, when it starts, and in what order.

Our software considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from UserVoice to SolarWinds Service Desk (Samanage)

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in SolarWinds Service Desk (Samanage).

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Maintained connectivity between object and people

When migrating your data from UserVoice to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UserVoice to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from UserVoice to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from UserVoice to SolarWinds Service Desk (Samanage).

  • Complete the form with necessary credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    When everything's validated, find a quiet time with the least load on the support team and begin migrating from UserVoice to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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