UserVoice to Pega Customer Service
migration service

Smooth , no special know how or programming required. A complete UserVoice to Pega Customer Service data migration tool.

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Your best tool for UserVoice to Pega Customer Service data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply choose what data you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing critical customer service details.
Easy process

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and allow the tool do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

You data is everything which is why we developed a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in charge

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our tech engineers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from UserVoice to Pega Customer Service

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in Pega Customer Service.

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Retained association between object and people

When migrating your data from UserVoice to Pega Customer Service we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UserVoice to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from UserVoice to Pega Customer Service work

  • Prepare

    Sign up and go to our migration software.

  • Opt and connect your UserVoice support desk with HDM.

  • Connect Pega Customer Service

    Grant access to your Pega Customer Service account.

  • Clarify your needs

    Let us know what parts of your migration you want to fine-tune

  • Have your requirements estimated

    We shall research your case and send you with a the overall cost and a scope of work.

  • Migrate from UserVoice to Pega Customer Service all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Pega Customer Service import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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