UseResponse import
in a few clicks

Without devs, delays and hustle. With step-by-step UseResponse import setup form

Spotless UseResponse import services just for you

Your platform migration issues are behind you now. Total platform to platform migration with HDM fast and hassle-free.

Less time & money spent

Affordable price, a speedy transition to the new platform, and no need to design the migration method. Get it all with HDM service.

Clean migration course

Simply get the customer info ready for transition ahead of time and start moving your data. No need to deal with everything alone.

Essential custom records aside

Regardless of your reasons, move your old data to the new tool to keep up with customer data easier.

Automated migration

Only the smallest preparations are to get done on your side. We already made the script.

Just configure your platform migration preferences and you’re good to start.

Data relationship coherence

All your emails migrate complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same goes for the help desk and CSV data. In the end, you get useable information.

Your info is safe

When you grant your access credentials to our system, you can rest assured.

Only the personnel directly connected to the data transfer will be able to access to your accounts and customer info.

All incoming and outcoming information is guarded by the state of the encryption systems from any electronic attacks.

Arrange your records

There’s no need to perform considerable amount of data audits to begin your data import.

You can do all of this by using our data mapping system. Choose what you want to keep and say where it goes just by clicking available checkboxes.

Powerful & accessible

You don’t need to learn the platform peculiarities to make full use of it.

Helpful on-screen hints will help you transfer your records fast and effectively. As a result, you can move data just about anywhere you want.

Customer support

We aim to make our service as pleasant to you as possible, and G2 Crowd has already recognized it. We always aim for quality and proper assistance.

Whether it is through a phone or email, we are always ready to resolve your migration queries.

What are the key reasons to import data to UseResponse utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, and additionally thoroughly protect it, so nothing gets lost or stolen.

Simple to use wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to UseResponse with their corresponding agents, contacts, and attachments, that way, saving the record of customers' requests.

Objects you may import to UseResponse

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to UseResponse in several simple steps

Get ready

In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the UseResponse import.
Link source Help Desk

Choose your current help desk from the list and fill out the form to allow our migration tool retrieve the data.
Connect UseResponse

Once you've selected your data source, connect our service with your UseResponse to allow the import
Choose objects

Select the data you want to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data

Run a free demo to find out how your migration to UseResponse will look like and confirm that the data migrates correctly
Import to UseResponse everything

After everything's checked, pick the best time when most of your clients are offline and launch the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have established a complete set of practices , technologies , and policies to help ensure your data is secure.

Check our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To UseResponse

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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