UseResponse to Track-It!
migration service

Extremely easy , no special know how or programming required. A complete UseResponse to Track-It! data migration software.

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The best UseResponse to Track-It! tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply pick customer info you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise required. Just choose what data will go to the target solution and observe the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing critical customer service information.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Attach the help desks, choose data, click ok, and the migration is ready!

Data maintenance

Your customer data comes unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees have access to your credentials or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick what goes where, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from UseResponse to Track-It!

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in Track-It!.

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Sustained connection between object and people

When migrating your records from UseResponse to Track-It! we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UseResponse to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to Track-It! work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from UseResponse to Track-It!.

  • Complete the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    When everything's tested, find a quiet time with the least load on the support team and begin migrating from UseResponse to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Track-It! import

Our team would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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