UseResponse to Solvemate
migration service

Trouble-free , no special knowledge or programming required. A complete UseResponse to Solvemate data migration software.

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The best UseResponse to Solvemate tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and observe the magic happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer support details.
Easy process

You don’t have to bother about scripting or constantly control each record transferred.

Just link both platforms, choose what you want to migrate and allow the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we developed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from UseResponse to Solvemate

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Solvemate.

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Maintained connection between object and people

When migrating your records from UseResponse to Solvemate we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UseResponse to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to Solvemate work

  • Get ready

    Sign up and go to our migration software.

  • Connect UseResponse

    Opt and link your UseResponse support desk with HDM.

  • Give the right to access your Solvemate account.

  • Detail your needs

    Let us know exactly what aspects of your migration you would like to modify

  • Get your requirements estimated

    We'll investigate your case and get back to you with a price and a scope of work.

  • Migrate from UseResponse to Solvemate everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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