UseResponse to SmarterTrack
migration service

Trouble-free , no special know how or programming required. A complete UseResponse to SmarterTrack data migration tool.

More details

The best UseResponse to SmarterTrack tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on customer info you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and observe the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer support details.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool simple to use as possible.

Link the platforms, choose records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

Information is key which is why we developed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from UseResponse to SmarterTrack

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in SmarterTrack.

Next

When migrating your records from UseResponse to SmarterTrack we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from UseResponse to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to SmarterTrack work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from UseResponse to SmarterTrack.

  • Connect UseResponse

    Fill in the form with requested credentials to allow our data migration tool to access records from your current help desk.

  • Connect SmarterTrack

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack all data

    Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from UseResponse to SmarterTrack.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SmarterTrack import

Our team would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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