UseResponse to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special expertise or coding required. A complete UseResponse to SolarWinds Service Desk (Samanage) data migration software.

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The best UseResponse to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost essential customer support information.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface simple to use as possible.

Connect the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

Information is key which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from UseResponse to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in SolarWinds Service Desk (Samanage).

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Retained connection between object and people

When migrating your records from UseResponse to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UseResponse to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from UseResponse to SolarWinds Service Desk (Samanage).

  • Fill in the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's validated, choose a quiet time with the least load on the support department and start migrating from UseResponse to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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