UseResponse to ((OTRS)) Community Edition
migration service

Smooth , no special skill set or programming required. A complete UseResponse to ((OTRS)) Community Edition data migration tool.

More details

Your best tool for UseResponse to ((OTRS)) Community Edition data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on customer info you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing essential customer support details.
Simple and easy process

No need to worry about coding or constantly watch each record moved.

Just attach both platforms, choose what you need to take to a new database and let the Migration Wizard do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick what goes where, when it starts, and how.

Our developers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from UseResponse to ((OTRS)) Community Edition

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Retained association between object and people

When migrating your data from UseResponse to ((OTRS)) Community Edition we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UseResponse to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from UseResponse to ((OTRS)) Community Edition work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from UseResponse to ((OTRS)) Community Edition.

  • Connect UseResponse

    Fill in the form with requested credentials to permit our data migration tool to access information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested out, determine a quiet time with the least load on the support team and begin migrating from UseResponse to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ((OTRS)) Community Edition import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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