UseResponse to LiveAgent
migration serviceHelp Desk Migration partner of LiveAgent

Extremely easy , no special expertise or coding required. A complete UseResponse to LiveAgent data migration software.

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The best UseResponse to LiveAgent tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick what data you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and enjoy the magic happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing vital customer service details.
Automated tool

Worried that you’ll need special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, pick records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

You data is key which is why we created a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of buttons to press you will be able to select what goes where, when it starts, and how.

Our software considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from UseResponse to LiveAgent

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in LiveAgent.

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Sustained association between object and people

When migrating your records from UseResponse to LiveAgent we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from UseResponse to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to LiveAgent work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from UseResponse to LiveAgent.

  • Connect UseResponse

    Fill out the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect LiveAgent

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveAgent everything

    Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from UseResponse to LiveAgent.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your LiveAgent import

Our team would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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