UseResponse to Kayako
migration serviceHelp Desk Migration partner of Kayako

Trouble-free , no special expertise or coding required. A complete UseResponse to Kayako data migration tool.

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The best UseResponse to Kayako tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on customer info you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and observe the wonders happening.
Data completion
Migrate your help desk records in full to make certain that no ticket is missing essential customer service details.
Automated tool

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Link the platforms, choose data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we designed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in control

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from UseResponse to Kayako

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Kayako.

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Maintained relation between object and people

When migrating your records from UseResponse to Kayako we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from UseResponse to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to Kayako work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from UseResponse to Kayako.

  • Connect UseResponse

    Complete the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect Kayako

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's validated, determine a quiet time with the least load on the support staff and begin migrating from UseResponse to Kayako.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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