UseResponse to Faveo Helpdesk
migration service

Trouble-free , no special know how or coding required. A complete UseResponse to Faveo Helpdesk data migration tool.

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The best UseResponse to Faveo Helpdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose customer info you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new system and observe the magic happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing critical customer service information.
Easy procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, tick what you want to take to a new database and let the system do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is everything which is why we developed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from UseResponse to Faveo Helpdesk

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Faveo Helpdesk.

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Maintained association between object and people

When migrating your records from UseResponse to Faveo Helpdesk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from UseResponse to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from UseResponse to Faveo Helpdesk work

  • Get ready

    Register and go to our migration tool.

  • Select and connect your UseResponse service desk with HDM.

  • Connect Faveo Helpdesk

    Give access to your Faveo Helpdesk account.

  • Clarify your requirements

    Let us understand precisely what elements of your migration you want to fine-tune

  • Have your requirements estimated

    We'll analyze your case and send you with a price range and a scope of work.

  • Migrate from UseResponse to Faveo Helpdesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Faveo Helpdesk import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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