UserEcho import
in a few clicks

Without developers, delays and hustle. With step-by-step UserEcho import setup form.

More details

UserEcho import tool you’ve been looking for

Your platform import issues are behind you now. Complete migration from platform to platform with HDM swift and hassle-free.
Save time & money
Lower price, a speedy transition to the new system, and no need to create the migration method. Get all of this with HDM service.
Simple process
Simply get the customer info ready for the import in advance and start moving your records. No need to do everything alone.
Key custom records with you
Regardless of your reasons, move your old data to the target system to keep up with customer data easier.
Automated method

Only the smallest preparations are to get done on your side. We already created the script.

Just set your system migration preferences and you’re good to start.

Data relationship coherence

All your emails migrate with the correct structure. From sender and receiver info to attachments and signatures, all data is intact.

The same goes for the help desk and CSV data. By the end, you get technically viable information.

Data protection

All the credentials you use throughout the migration process are not saved. Only authorized staff can gain access to your accounts or help desk dashboards.

All the information you provide is behind a thick wall from any type of danger.

Arrange your data

It’s not required to make considerable amount of data reviews to begin your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Choose what you want to transfer and say where it goes just by clicking corresponding checkboxes.

Powerful & accessible

You don’t need to understand the system to use it to its full.

Handy on-screen hints will assist you proceed your records quickly and effectively. As a result, you can move data just about anywhere you like.

Customer support

We strive to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always aim for quality and proper assistance.

Whether it is through a phone or email, we are always ready to solve your migration queries.

Why import data to UserEcho utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.


User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration allows you to instantly move custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to UserEcho with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.


Relations illustration

Objects you may import to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to UserEcho in six easy steps

  • Prepare

    In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the UserEcho import.

  • Link source Help Desk

    Select your current help desk from the list and fill out the form to let our migration tool retrieve the data.

  • Connect UserEcho

    Once you have specified your data source, connect our service with your UserEcho to permit the import.

  • Select objects

    Select the information that you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to find out how your migration to UserEcho will look like and confirm that the data translates accurately.

  • Import to UserEcho everything

    Once everything's validated, pick a good time when most of your clients are offline and begin the Full Data Migration.

We keep your data secure

We take security very seriously and have developed an in-depth set of practices, technologies, and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

UserEcho import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

The Best Help Desk For Startups — A 2019 List

Just as there are many startups, there is a ton of different service desk systems. The market is full of all kinds of tools and…

Top 16 Service Desk Software Solutions for Your IT Company Ranked

The internet is full of different tools and platforms to manage your business activities. It can be hard to decide which one is the best.…

Find Your Zendesk Alternative Here

When working with help desk solutions, there is a time when you realize that your system either doesn’t have the feature you need or lacks…

Book a Call
— %s