UseDesk import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

Spotless UseDesk import services just for you

Now, there’s no need to concern yourself about any help desk import problems. Total platform to platform migration with HDM quick and hassle-free.

Less time & money spent

Lower process cost, a quick transfer to the new platform, and no need to design the migration script. Get it all with HDM service.

Transparent process

Simply prepare your information for transition beforehand and begin moving your data. It’s not necessary to deal with everything alone.

Vital custom records right beside you

No matter if it is for compliance reasons, or convenience, transfer your historical data to the new tool to keep the track of customer data easier.

Automated process

Only the smallest preparations are required from you. We already made the migration method.

All you have to do is configure your help desk migration preferences and you’re good to go.

Connection integrity

All your customer records will move complete and whole. Together with its smallest details, all data is intact.

The same goes for the help desk and CSV data. In the end, you get useable information.

Data safety

All the passwords you provide during the migration procedure are not saved. Only authorized staff can gain access to your email profiles or help desk dashboards.

All your info is behind a thick wall from any type of danger.

Arrange your records

There’s no need to perform considerable amount of data audits to begin your migration.

You can do all of this by using our data mapping system. Choose what you want to transfer and say where it goes just by clicking the necessary checkboxes.

Powerful & accessible

You don’t need to learn the system to use it to its full.

Helpful on-screen hints will assist you transfer your records quickly and effectively. As a result, you can move data just about anywhere you like.

Great customer service

Our main goal is to make our service as pleasant to you as as feasible, and G2 Crowd has already recognized it. We always aim for quality and proper communication.

Regardless of the way you contact us, we are always ready to solve your migration issues.

What are the key reasons to import data to UseDesk utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration helps you to instantly transmit custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to UseDesk with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Objects you may import to UseDesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to UseDesk in 6 easy steps

Get ready

In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the UseDesk import.
Connect source Help Desk

Choose your current help desk from the catalogue and fill out the form to allow our migration tool retrieve the records.
Link UseDesk

Once you've specified your data source, connect our service with your UseDesk to permit the import
Choose objects

Select the information that you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Run a free demo to find out how your migration to UseDesk will look like and confirm that the records translates properly
Import to UseDesk all data

Once everything's checked, choose the best time when the majority of your customers are offline and launch the Full Data Migration.

We always keep your data safe

We consider security very seriously and have built a complete set of practices , technologies , and policies to help ensure that your data is protected.

Read our security guideline

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To UseDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

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