uCare Help Desk import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

More details

uCare Help Desk import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import troubles. Complete migration from platform to platform with HDM swift and effortless.
Save time & money
Affordable process cost, a faster transfer to the new system, and no need to design the migration script. All with HDM.
Simple migration course
Simply prepare your information for the import ahead of time and begin moving your records. It’s not necessary to fiddle with anything.
Vital custom records right beside you
Whether it is for conformity reasons, or convenience, transfer your historical data to the target platform to keep the track of customers easier.
Automated process

Only the smallest preparations are required from you. We already created the migration method.

All you have to do is configure your system import preferences and you’re ready to start.

Preserved dependency

With HDM, you don’t have to worry that all of your migrated ticket data will migrate with mixed up arrangement.

Whether it is sender info or customer details, all of this is accounted for.

Data protection

All the passwords you provide throughout the migration procedure are not kept in our system. Only authorized employees can get access to your profiles or help desk dashboards.

All your info is behind a thick wall from any type of danger.

Data mapping

Choose what piece of info will migrate to your new solution yourself.

While managing the migration setup, you can check what records to leave behind and what to take with you.

Ease of use

The whole process was solely designed to let users to complete the migration on their own.

It’s not necessary to have programming skills or exceptional knowledge, just follow the shown hints.

Customer first

One of the key principles of our team is to make a service that we would like to experience ourselves. Even though G2 recognized our customer service, we won’t stop there.

Why import data to uCare Help Desk utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.


Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to uCare Help Desk with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests.


Relations illustration

Objects you may import to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to uCare Help Desk in 6 simple steps

  • Prepare

    Register and go to our migration wizard.

  • Select and link your source support desk with HDM.

  • Give access to your uCare Help Desk account.

  • Outline your requirements

    Let us understand precisely what components of your migration you want to tweak

  • Have your preferences estimated

    We'll investigate your case and get back to you with a cost and a scope of work.

  • Import to uCare Help Desk all data

    Transfer all your customer service records in a single push.

We keep all data safe

We take safety very seriously and have built an in-depth set of practices, technologies, and policies to help ensure your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

uCare Help Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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