uCare Help Desk to Issuetrak
migration service

Extremely easy , no special skill set or coding required. A complete uCare Help Desk to Issuetrak data migration instrument.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to migrate data from uCare Help Desk to Issuetrak

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in Issuetrak.

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Maintained connectivity between object and people

When migrating your records from uCare Help Desk to Issuetrak we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from uCare Help Desk to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

In what way does data migration from uCare Help Desk to Issuetrak work

  • Get ready

    Sign up and go to our migration tool.

  • Choose and link your uCare Help Desk support desk with HDM.

  • Connect Issuetrak

    Grant access to your Issuetrak account.

  • Clarify your needs

    Let us know exactly what components of your migration you want to tweak

  • Have your preferences estimated

    We shall research your case and get back to you with a cost and a scope of work.

  • Migrate from uCare Help Desk to Issuetrak everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Issuetrak import

Our team would be more than happy to perform a custom migration in case you have special demands.
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