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Twilio Flex to Zoho Desk
migration service

Trouble-free , no special expertise or programming required. A complete Twilio Flex to Zoho Desk data migration software.

More details

The best Twilio Flex to Zoho Desk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose customer info you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new system and observe the wonders happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost essential customer support information.
Simple and easy process

No need to worry about scripting or continuously watch each record moved.

Just attach your source and target, pick what you want to take to a new database and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members can access to your credentials or records.

You may be sure that with HDM no data breaches are possible.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Twilio Flex to Zoho Desk

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Zoho Desk.

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Retained relation between object and people

When migrating your records from Twilio Flex to Zoho Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Zoho Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Zoho Desk work

  • Get ready

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Twilio Flex to Zoho Desk.

  • Complete the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Zoho Desk

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Zoho Desk all data

    When everything's tested out, find a quiet time with the least load on the support department and begin migrating from Twilio Flex to Zoho Desk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Zoho Desk import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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