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Twilio Flex to WalkMe
migration service

Trouble-free , no special skill set or programming required. A complete Twilio Flex to WalkMe data migration software.

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The best Twilio Flex to WalkMe tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply pick customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just choose what data will go to the target solution and observe the magic happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket has lost essential customer support details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Data mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from producing great customer service, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to WalkMe

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in WalkMe.

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Retained association between object and people

When migrating your records from Twilio Flex to WalkMe we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to WalkMe work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Twilio Flex

    Choose and link your Twilio Flex support desk with HDM.

  • Give access to your WalkMe account.

  • Detail your needs

    Let us understand precisely what components of your migration you would like to tweak

  • Get your needs estimated

    We will research your case and send you with a cost and a scope of tasks.

  • Migrate from Twilio Flex to WalkMe everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your WalkMe import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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