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Twilio Flex to VI Service Desk
migration service

Effortless , no special know how or programming required. A complete Twilio Flex to VI Service Desk data migration tool.

More details

Your best tool for Twilio Flex to VI Service Desk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket has lost vital customer support information.
Simple and easy process

You don’t have to bother about coding or continuously control each record transferred.

Just attach your source and target, choose what you need to take to a new database and allow the system do the rest for you.

Data maintenance

Your customer info migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our software considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to propose the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to VI Service Desk

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in VI Service Desk.

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Retained relation between object and people

When migrating your data from Twilio Flex to VI Service Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to VI Service Desk work

  • Prepare

    Register and go to our migration software.

  • Connect Twilio Flex

    Choose and link your Twilio Flex service desk with HDM.

  • Grant the right to access your VI Service Desk account.

  • Describe your business needs

    Let us understand precisely what aspects of your migration you would like to fine-tune

  • Get your needs estimated

    We will investigate your application and get back to you with a price and a scope of work.

  • Migrate from Twilio Flex to VI Service Desk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your VI Service Desk import

Our staff would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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